Facing issues while using Cash App is very common. Be it about canceling payment, getting a refund, or borrowing money; not every user is equipped with the answers. So contacting Cash App customer service helps.
The official customer support number is 1-800-969-1940, which is best for getting urgent assistance. Also, you may contact Cash App customer support through the app or start a chat with the support team. Besides, the cash.app/help page also assists with all the common and frequently asked queries. You can reach out to the support team through different social media accounts as well. The service is present on Instagram, Twitter, TikTok, Twitch, Reddit, and Facebook.
Keep reading to learn more about contacting the customer service of Cash App.
How to Contact Cash App Customer Support – Key Takeaways
- Dial 1-800-969-1940 to get speedy assistance from Monday to Friday. The support hours are from 9:00 am to 7:00 pm, Eastern Standard Time.
- Access the Cash App customer service line from the app by visiting the ‘Support’ section.
- Contact support through Twitter by reaching out to @CashAppSupport to get a response within 24 hours.
- There is no official Cash App customer service email. You can describe your concern and mail it to the company’s address. It is Block, Inc., 1955 Broadway Suite 600, Oakland, CA 94612.
- You can access extensive resources on troubleshooting various problems on the cash.app/help page.
Call Cash App Customer Service Number
Cash App has only a single valid number to let users reach the support team. If you want to speak with a live person at Cash App, call 1 (800) 969-1940. Only people above the age of 18 can use this phone number for Cash App customer service.
You can seek answers to urgent issues like transfer failure, Cash App refund, getting scammed, or transferring money. Also, if you are not above 18, you cannot verify your Cash App account. So, your account will be in an unverified state. If you are above 18 and haven’t completed the verification process, do so immediately. Otherwise, you cannot use this Cash App customer service telephone number.
Contact Cash App Customer Service through App
An easy way to get support is through the app itself. You can commence a chat with the support team with these steps.
- Tap your profile symbol on the Cash App.
- Next, choose ‘Support.’
- Now, click the ‘Start a chat.’
- You can enter your query and press the ‘Send’ button.
Contact Cash App Customer Service on Social Channels
A good way to connect with the Cash App support staff is through their social media channels. Many users find that they get prompt replies from platforms like Twitter and Facebook. Here are the major support channels where a live person from Cash App can answer your queries.
- Reach out to @CashSupport on Twitter. Here, the support staff is available every day from 5 am to 7 pm PT.
- Facebook users can reach out to SquareCash.
- Twitch TV users can connect with the Cash App customer service on twitch.tv/CashApp.
- If you use Instagram, find the service using @CashApp.
- TikTok users can use @CashApp to connect with the support staff.
- If you use Reddit, contact the Cash App specialist, u/CashAppAndi.
Connect with Cash App Support Through Mail
Another route is to visit the Cash App office in Oakland physically. If you don’t prefer that, write a letter and mail it to the address below.
Block. Inc.
1955 Broadway, Suite 600
Oakland, CA 94612
If you mail your concern, ensure to put your contact data correctly on your envelope. Put in different ways by which the Cash App can contact.
Solve Cash App Problems Using the Help Page
The Cash App Help page assists users in troublehooting a range of concerns. It is perfect for those who want to fix their issues themselves or learn more about the service.
- Head to cash.app/help.
- Below the ‘How can we help you?’ heading, there’s a search bar. Input your specific query or keywords related to it here.
- Now, you can access the right article.
- Alternatively, scroll a bit below to find the Popular Topics section.
- Tapping on any one of them will lead you to a page containing more information on them.
- From receiving a payment to investing, account settings, and tax reporting for the Cash App, there’s information on many topics.
- Go a bit below to find the Frequently Asked Questions section. Here there are answers to popular user queries.
- If you are being bothered by any of them, tap a relevant query and get solutions.
Frequently Asked Questions
1. What is Cash App customer service number to contact a live person?
Call 1-800-969-1940 to contact a live person at Cash App customer support. A representative will answer your call but they will not ask for your password, PIN, or full debit card number.
2. Is Cash App customer service 24/7?
No, the Cash App support is available from Monday to Friday. It's availability is from 9 am to 7 pm EST. However, you can use the chat support feature on the app at any time. Besides, connect with a live person on CashSupport on X from 5 am to 7 pm PT any day.
3. How do I borrow money from the Cash App?
Open Cash App and get to the ‘Banking’ header. If you see the word ‘Borrow,’ tap on it, followed by ‘Unlock.’ You will now know how much you can borrow.
4. What is Cash App refund number?
Contact Cash App for refund by calling 1-800-969-1940. This helpline is open between 9 AM and 7 PM ET everyday.
Summing up
Reaching out to Cash App customer service isn’t difficult, as the app has opened various channels. Users can choose one depending on the nature of their concerns and personal preference. Let us know how you availed of Cash App support and how your experience was.